With over twelve years of experience in customer-facing roles across various industries, I specialize in service design and research. Through my upbringing, professional work, and love for new experiences (including adventure and crafting), I have developed a keen eye for observation, an honest take on experiences and compassion.
I am open to work. Let's chat!
The case studies in this section guide you through every phase of the
design process, using a collaborative approach for most work of the
featured projects to achieve an independent outcome.
All projects incorporate factual primary and secondary research.
© 2023 Lillian JT. All Rights Reserved.
