Hi, my name is Lillian

With over twelve years of experience in customer-facing roles across various industries, I specialize in service design and research. Through my upbringing, professional work, and love for new experiences (including adventure and crafting), I have developed a keen eye for observation, an honest take on experiences and compassion.

I am open to work. Let's chat! 

featured work

The case studies in this section guide you through every phase of the
design process, using a collaborative approach for most work of the
featured projects to achieve an independent outcome. 
All projects incorporate factual primary and secondary research.

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